Services

full service means we have expertise in all aspects of car-care.

No job is too big or too small.
Our aim is to be your one stop shop
For oil changes to major engine repairs.

Staying Up To Date on Your Vehicle Maintenance Makes a Difference

Keeping current on your vehicle's maintenance - changing oil and filters; changing out the fluids when recommended; having brakes checked and changed as needed; replacing tires when worn; keeping the vehicle's alignment on spec; and generally having your vehicle checked by a skilled technician on a regular basis, will yield measurable benefits for you.

Maintenance can help you to avoid major breakdowns, identify and resolve mechanical issues before they become more serious and more expensive for you to repair. It is also true that a vehicle that is well maintained will last longer, and cost you less.

The benefits are measurable - by comparison, the vehicles of loyal Mears customers run longer than the National, State and local averages for vehicle life. That data comes directly from Mitchell1, the leading information source for Automotive Repair.
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Whether Brand New or Well-Loved, Mears Can Handle ALL of the Factory Scheduled Maintenace for Your Vehicle

With consistent and timely maintenance, your vehicle will run more efficiently; provide better safety and protection; last longer; and cost you less money over the long run.

At Mears we get that it's never convenient to bring your vehicle in for service or repairs, but we work very hard to make it as painless as possible by:

• Booking appointments to your meet your schedule;
• Working to get your vehicle back to you as quickly as we possibly can;
• discussing your repair options in detail before we proceed;
• and prioritizing repair recommendations to help you to manage your budget

At Mears, Our Key Business Success Metric is Customer Loyalty

We are not driven by transactions. We are singularly focused on earning your loyalty as a customer.

The profitability of a single transaction is not the goal. Value for Mears is in the lifetime loyalty of every single customer. We strive to deliver service excellence with every transaction in an effort to earn and reinforce your loyalty for life, with every interaction.

We are Proud of the Work we do, and we Care Deeply About Your Experience

If there is any reason you're not satisfied with our work, or you feel our communications are not clear, we always want to hear directly from you. We have always found there are solutions when we are able to work with you to understand and resolve your concerns. We are old school in that way - we like to resolve issues directly, and not through social media. Issues don't become problems when we work to resolve them together.

If You've Ever had a Less Than Stellar Experience at the Dealership or Big Box Store, Come to Mears and We'll Repair Your Trust in Car-Care Service Excellence

Service Excellence is Built-In to Our Core Business Strategy

The industry norm in automotive service, is for Technicians to be paid on a commission basis. This is true for dealerships; big box stores; and individual shops - they incentivize Techs to work quickly, and to identify the widest range of issues to recommend fixing. For our competitors, the more jobs a Tech completes, the more parts they install, and the faster they get it done, the more money the Tech personally makes, and the more revenue the shop brings in.

Commission-based compensation for Techs is bad for you as a customer. You are more likely to pay more for your car-care, and you are much more likely to be paying for work that is not necessarily even needed.

Mears is structured differently.  All Mears employees are paid a straight salary. The benefits of this structure are wide-reaching:

There is no financial incentive for our Team to recommend work that is not necessary

• They work as efficiently as possible, so that you get your vehicle back as quickly as possible because we understand it's an inconvenience to be without it, not because they get paid more for rushing the job
• Our Techs are not losing pay by taking the time to really understand the diagnostics for your vehicle
• The are skilled and experienced professionals who take pride the quality of job they do
• They are not pitted against each other to earn a living, which means they draw on each other's knowledge and experience when they are faced with a tough job
• Our employees enjoy a stable compensation that is at the top of the pay scale for their qualifications which means our turnover is very low, and our ability to recruit the most talented people is excellent

Fixing Your Vehicle is All About the Talent of Human Beings and not About the High Tech Diagnostics Tools

The perception is that the computers in the vehicle tell the Tech exactly what's wrong, but that is not how it works. It's the human and not the technology that answers the question of "What is wrong with my car?"

The diagnostic tools read a series of codes logged in the computer. These codes, identify which of the vehicle's many systems are potentially involved in the problem. With the system identified, it's down to the talent and expertise of a human being, the Tech, to work to identify what is actually broken within that system.

The majority of our interactions with you as a customer are relatively easy. When we really work to earn your trust, is when things don't go exactly to plan. Vehicles are complex machines and sometimes the answers to the problems aren't always clear - particularly when an issue, perhaps seemingly insignificant, is not addressed, and then additional problems develop, multiply and compound each other.

An inexperienced or rushed shop, may decide it's easier, and more lucrative, to fix everything that is identified, and the result can be extra cost for you.

When we come up on these gnarly repair situations we take a more responsible approach. Based on the vehicle diagnosis, our talented Techs look to identify and understand the most likely or most serious cause of the symptoms, and we start there.

Our skilled Techs then proceed with the repairs in order of priority, and often this approach brings to light issues that simply go away when the bigger problems are resolved.

It is true that our approach may increase the time it takes, and it may mean you have to make return visits, but the cost benefit of this strategy for you is significant. We understand that for a household budget, auto repairs can be a significant hit. We feel like one of our priorities is to work hard to minimize that hit. We take into consideration how we would manage the repair, if we were personally paying for it, because for everyone at Mears, the service we deliver is personal.

We are Proud of the Work we do, and we Care Deeply About Your Experience

If there is any reason you're not satisfied with our work, or you feel our communications are not clear, we always want to hear directly from you. We have always found there are solutions when we are able to work with you to understand and resolve your concerns. We are old school in that way - we like to resolve issues directly, and not through social media. Issues don't become problems when we work to resolve them together.